MGM Resorts International

Where is the headquarters of MGM Resorts International?

• Bangkok

• Las Vegas

• Los Angeles

• Miami

If a P1 incident is resolved in 59 minutes and a P2 incident is resolved in 42 minutes, which one did meet its resolution goal?

• P1 only

• P2 only

• Both P1 and P2

• Neither P1 nor P2

Which priority has a quicker response goal?

• P2 Incident

• P3 Incident

• Both P2 and P3 Incident have the same response goal

• P4 Incident

What is the resolution goal for a P4 incident?

• Within 2 hours

• Within 4 hours

• Within 6 hours

• Within 8 hours

What is the response goal for a P5 incident?

• Within 1 hour

• Within 12 hours

• Within 24 hours

• Within 48 hours

What is the resolution goal for a P3 incident?

• Within 1 hour

• Within 2 hours

• Within 3 hours

• • Within 4 hours

What is the response goal for a P1 incident?

• Within 15 minutes

• Within 30 minutes

• Within 1 hour

• Within 2 hours

What is the resolution goal for a P5 incident?

• Within 5 days

• Within 7 days

• Within 10 days

• Within 14 days

Which of the following towers/services Wipro does not support for the MGM customer?

• Wintel

• Backup

• SRE

• Service Desk

Who is the Account Delivery Head from Wipro for the MGM Resorts account?

• Soraya Fernandes

• Mahendra Tandale

• Braj Rath

• Rahul Sontakey