Thanks and Encourage Return-2

What is our Exchange policy?

• 15days along with bill

• 1 month and the product should be unnused

• 15 days along with the bills and the product should be unused.

• 15 days along with the bills and the product should be resalable.

what is our refund policy?

• with in 1 month we can refund

• with bill we can refund

• No refund policy

• we can offer discount instead of giving refund.

Are we offer credit note if customer insist for refund / returns in Charles & Keith

• Yes

• May be.

• Depend on condition of Product.

• No

What product care instructions we need to offer at the time billing

• 1. Store the product in dustbag when not in used.

  2. Used silicon cells while storing

  3. clean with soft dry cloth

• No product care required in Charles & Keith Product

• can clean with wet wipe

• can wash with detergent.

We can exchange product from online as well

• Yes

• No

• Maybe

• With approval

In Club Apparel, we are strictly not allowed to use Employees discount.

• Yes

• No

Value added service include

• hole punching

  expansion

  Shoe polishing

• Belt cutting

  expansion

• Expansion

  Hole punching

  waxing

  padding

• waxing

  padding

Carrybag can be handover from inside the cash counter?

• No,

  Handover customer carrybag with both hands, outside the cash counter

• Yes,

  Cause it's easiest for the staff

If customer is just for browing and leaving the store without any purchase what we should need to do ?

• Say Thank You

• Nothing

• Before saying Thank you we can initiate the conversation for product specification that she or he is looking for, so that in future we can arrange/ inform the product as per the customer requirements.

• your welcome

Why checking numbers of items while doing billing is important?