Topic 4: Managing Change

According to Lewin, which of the following is the objective of refreezing?

• A) Directing behavior away from the change

• B) Hindering the existing equilibrium

• C) Eliminating the need for future change

• D) Stabilizing the new situation

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

• A) Organizational strategy

• B) Changes in the composition of the workforce

• C) New equipment

• D) Changing technology

The appropriate order for the three-step change process is ________.

• A) unfreezing, refreezing and changing

• B) changing, unfreezing and refreezing

• C) unfreezing, changing and refreezing

• D) there is no absolute order

Sam's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Sam to use to overcome this employee resistance?

• A) Threaten the employees who resist the change

• B) Present distorted facts to the employees

• C) Terminate employees who resist the change

• D) Educate employees and communicate with them

Organizational change can best be defined as ________.

• A) rethinking the organization's target markets

• B) innovation that affects employees and customers

• C) a "cleaning house" of the top executives

• D) any alteration of people, structure, or technology

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

• A) change masters

• B) change agents

• C) change champions

• D) change generators

Organizations need change because ________.

• A) the future is unpredictable

• B) the environment is stable

• C) external and internal factors create the forces for change

• D) employees get bored with the status quo

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________ force of change.

• A) external

• B) internal

• C) marketplace

• D) economic

When the employees express their concern about their bonus checks, which of the following types of forces of change is in play?

• A) External force of change

• B) Labor market force of change

• C) Internal force of change

• D) Social force of change

The two metaphors commonly used to describe the two views of the change process are ________.

• A) smooth water and troubled water

• B) calm waters and white-water rapids

• C) shallow water and falling water

• D) burning bridge and water over the dam