Booking Appointments & Surgeries

What type of scheduling is most commonly used in general veterinary practices?

• Wave Scheduling

• Flow Scheduling

• Fixed Office Hours Scheduling

What type of scheduling is most commonly used in emergency practices?

• Wave Scheduling

• Flow Scheduling

• Fixed Office Hours Scheduling

When should you book a sick pet for their appointment?

• As early in the morning as possible.

• At the end of the day.

• Right before the vet's lunch.

Which of the following is NOT something to do while booking a euthanasia appointment?

• Be compassionate.

• Booking for the busiest time of the day.

• Booking an exam with the vet first if it is a new client.

• Seeing if the client would like to be present for the procedure.

Walk-in clients should have priority over regularly scheduled appointments only if it is an _________.

Which of the following is NOT true regarding potentially contagious pets coming in for an appointment?

• Should be left in the car while client checks in or call to check in.

• Should go straight into an open exam room once it is ready.

• Can wait up front with the owner to pay their bill after the appointment.

• Owner can be billed out in the exam room.

Which of the following is NOT a common pre-surgical instruction?

• Drop off time.

• Can have access to water.

• Dogs should go for a walk before being brought in.

• Doesn't need to be fasted.

Out of the following surgeries, which typically takes the SHORTEST amount of time to complete?

• Cat Neuter

• Dog Spay

• C-Section

• Orthopedic Surgery

Out of the following surgeries, which typically takes the LONGEST amount of time?

• Cat Neuter

• Dog Spay

• C-Section

• Orthopedic Surgeries

When are appointment reminder calls typically done?

• The day of the appointment.

• 1-2 days before.

• A week before.

• The day after.