GB Day 1 Recap

A common reason for the lack of focus on process improvement is because ... (select one).

• our processes are perfect

• there are lack of problems to solve

• over-focused on fire-fighting

• three is lack of resources to solve the problem

Process improvement opportunities can be found in ... (select all that applies).

• Performance Metrics

• Financial Statements

• Benchmarking

• Experience Maps

What type of problem is most suitable for Lean Six Sigma ... (select one).

• Root cause is known and solution is easy to implement and low risk

• Current process does not exist

• Current process exists but cause of the problem is unclear

• Quick wins can be developed in a week

Categories of Lean Six Sigma project benefits include ... (select all that applies)

• Efficiency

  (e.g. less manual effort)

• Effectiveness

  (e,g, better results)

• Economy

  (e,g, less costs incurred)

• Revenue

  (e.g. higher profits)

The details in the Project Charter include ... (select all that applies).

• the problem

• the scope

• the goal

• the solution to solve the problem.

Roles of the GB Project leader includes ... (select all that applies).

• Plan and manage the project

• Facilitate project meetings

• Clear high-level roadblocks

• Ensure that all stakeholders are happy

The swimlane diagram shows the following details ... (select all that applies).

• the sequence of steps in the process

• which steps are performed by which stakeholder

• the inputs of the process

• the waiting time and processing time in the process

Inputs of the Staff Claims System includes ... (select all that applies).

• Staff

  (the staff making the claim)

• Claim Form

  (online form)

• Approver

  (usually the HOD)

• Receipt

  (of the expense to be claimed)

Inputs of the (class project) Course Rescheduling Process includes ... (select all that applies).

• University policy on timetable

• Course timetable

• Instructor

• Course Rescheduling Procedure

Outcomes of the Measure phase includes ... (select all that applies)

• a process flowchart

• a list of process inputs

• baseline data of the process

• ideas to improve the process