EDHI-200 Communication

What is the heart and soul of good listening?

• Sympathy

• Empathy

• Asking open questions

• Validating

What are the best ways to show interest?

• Leaning in

• Leaning back and looking interested

• Crossing your arms and legs

• Having open body language

When listening to others you should...

• Repeat what they say

• Tell them your thoughts

• Nod and smile

• Give them unsolicited advice

What should be featured within an email?

• Your personal cellphone

• A greeting

• Sign off

• A meme

Which statement means: "To convey interest. To encourage another person to keep talking."

• Restating

• Clarifying

• Encouraging

• Validating

Which statement means: "To help the person evaluate their own feelings after hearing them expressed by someone else."

• Reflecting

• Summarizing

• Restating

• Clarifying

What are good listening skills?

• Patience, Embracing silence, and Interrupting

• Reflecting back, Working backwards, and Embracing silence

• Patience, Reflecting back, and Asking closed questions

• Reflecting back, Avoid interruptions, and Avoiding silence