SDO Catering Quiz

We always place the order details in MM before calling the MOD to confirm an SDO

• True

• False

How much time do we need to place an SDO order?

• 2 hours notice

• 4 hours notice

• 3 hours notice

• 24 hour notice

If a guest wants to place an order to pick up in 1 hour we inform the guest we cannot accommodate their order since it is too short notice

• True

• False

Who at the store can we speak with to accept SDO orders?

• Any Red Robin Team member

• Catering specialist or MOD

• MOD

• The Bartender

When placing a note for any SDO we need to include the name of the MOD who we spoke with.

• True

• False

If you are unable to reach a Guest regarding an order modification/cancellation for an SDO what should be included in the email when escalating to Catering Sales?

• Order ID​, Guest Name,​Guest Phone Number​,Left Voicemail (Y/N)​Issue:​

• Guest Name​,Guest Email​,Guest Phone Number​,Event Date/Time (include time zone

• Order ID​, Guest Name​,Guest Email​,Guest Phone Number​,​Event Date/Time (include time zone)​,​Left Voicemail (Y/N)​,Issue:

• Order ID​, Guest Name​,Guest Email​,Guest Phone Number

How many attempts to contact the store must be made before escalating to Catering Sales?

• 2 Attempts 5 mins apart

• 2 attempts 10 mins apart

• 2 attempts 15 mins apart.

• 1 attempt after the store is open.