Conflict Resolution and Communication Strategies Quiz

What is the conflict management style where one party tries to end the conflict by giving in to the wishes of others?

• Avoidance

• Collaboration

• Competition

• Accommodation

Which conflict management style attempts to resolve a conflict by finding a middle ground, considered a lose-lose strategy?

• Collaboration

• Compromise

• Competition

• Avoidance

What is the Communication Approach that helps participants define the nature of the conflict and clarify their positions?

• Differentiation

• Fractionation

• Face Saving

• Collaboration

Which communication approach is the process of breaking down large conflicts into smaller, more manageable pieces?

• Differentiation

• Fractionation

• Face Saving

• Collaboration

In the scenario, when Alice criticizes Bob's recent resource utilization, which communication approach helps Bob feel respected and more open to discussing changes?

• Differentiation

• Fractionation

• Collaboration

• Face Saving

What is the conflict management style where the objective is to win and to make the other lose, no matter the expense?

• Accommodation

• Competition

• Avoidance

• Collaboration

Which conflict management style is the win-win style that works to find a solution that both parties are satisfied with without feeling a sense of sacrifice?

• Competition

• Avoidance

• Collaboration

• Accommodation

In a social gathering, what is the process that helps individuals establish how they want to be seen by others?

• Differentiation

• Fractionation

• Face Saving

• Collaboration

Which conflict management style attempts to ignore the disagreement altogether but is useful when people need time to cool off and think about the issue?

• Accommodation

• Collaboration

• Competition

• Avoidance

In a negotiation between two companies, what is the process that helps individuals define the nature of the conflict and clarify their positions?

• Differentiation

• Fractionation

• Face Saving

• Collaboration