Organizational Control Quiz

What is organizational control?

• Selling products to customers

• Developing new products

• Regulating organizational activities

• Managing financial resources

What is the essence of control in an organization?

• Human resources

• Money

• Information

• Technology

What are the four key steps in the control process?

• Selling, marketing, advertising, distributing

• Establishing, measuring, comparing, making corrections

• Planning, organizing, leading, controlling

• Hiring, training, evaluating, promoting

What is included in the financial perspective of the balanced scorecard?

• Production and operating statistics

• Customer retention and satisfaction

• Net income and return on investment

• Employee retention and new products

What does the customer service indicators measure?

• How customers view the organization and customer retention

• Production and operating statistics

• Net income and return on investment

• Employee retention and new products

What is the final component of the balanced scorecard?

• Business process indicators

• Financial perspective

• Customer service indicators

• Organization's potential for learning and growth

What is the balanced scorecard used for?

• Hiring and training employees

• Selling products to customers

• Developing new products

• Managing and improving performance

What approach to control is changing in many organizations today?

• Decentralized control processes

• Hierarchical control processes

• Autonomous control processes

• Centralized control processes

What is the purpose of the business process indicators in the balanced scorecard?

• To measure the organization's financial performance

• To measure the organization's customer service

• To measure the efficiency and effectiveness of the organization's processes

• To measure the organization's potential for learning and growth

What is the role of information in the control process of an organization?

• It is used for hiring and training employees

• It is used for selling products to customers

• It is used for developing new products

• It is used for measuring, comparing and making corrections