OB Chapter 3 Quiz

What are the three components of an attitude?

• Emotions, actions, thoughts

• Beliefs, feelings, emotions

• Feelings, thoughts, actions

• Thoughts, actions, beliefs

According to Festinger, what is cognitive dissonance?

• Incompatibility between two attitudes

• Incompatibility between behavior and attitudes

• Incompatibility between thoughts and actions

• Incompatibility between beliefs and emotions

Which of the following is a major job attitude related to identifying with a particular organization and its goals?

• Job Involvement

• Psychological Empowerment

• Organizational Commitment

• Job Satisfaction

What is the best single predictor of behavior among the major job attitudes?

• Organizational Commitment

• Perceived Organizational Support

• Job Involvement

• Job Satisfaction

What is the degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth?

• Job Satisfaction

• Job Involvement

• Organizational Commitment

• Psychological Empowerment

What is the relationship between average pay in a job and job satisfaction of employees in that job?

• No correlation

• Random correlation

• Negative correlation

• Positive correlation

What is the best predictor of intent to leave a job?

• Job Satisfaction

• Perceived Organizational Support

• Job Involvement

• Organizational Commitment

What is the term for actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent?

• Job Withdrawal

• Turnover

• Absenteeism

• Counterproductive Work Behavior (CWB)

What is the best way for managers to raise employee satisfaction?

• Increase pay

• Create challenging and interesting work

• Implement strict rules

• Ignore employee feedback

What is the best way for managers to measure employee job attitudes?

• Ignore employee feedback

• Use outdated surveys

• Measure objectively and at regular intervals

• Rely on personal observations