Soft Skills

What is the best definition for soft skills?

• Specific skills needed to complete a specific job.

• On-the-job training in your areas of deficiency.

• Interpersonal skills that are useful at any job.

• Intrinsic talents that cannot be taught.

Which statement about the relationship between soft skills and hard skills is true?

• Soft skills complement hard skills.

• Soft skills are intrinsic, hard skills are extrinsic.

• Hard skills can be taught, soft skills cannot.

• Hard skills are harder to learn than soft skills.

An employer offering to give you a reference means:

• They'll ask your coworkers for feedback on your performance.

• They are willing to recommend you to a future employer.

• They don't want you to work there anymore.

• They think you have good soft and hard skills.

The benefits of familiarizing yourself with the company handbook include everything EXCEPT:

• Discovering information to help you succeed at work.

• Understanding the terms of your employment.

• Learning about dress codes and other codes of conduct.

• Checking coworkers for errors.

Showing up for work in the right clothes is important

• only if you have an official uniform.

• only if you're a manager.

• because it shows professionalism.

• because it shows you do your own laundry.

Which of the following is an example of soft skills at work:

• Using good communication to defuse a tense customer service situation.

• Following company protocol on a phone call.

• Completing a customer transaction from start to finish.

• Creating a social media post for a new promotion.

Which of these skills could be classified as a soft skill:

• Negotiation

• Data analysis

• Writing

• Project management

What is the difference between constructive criticism and feedback?

• Constructive criticism is the same as feedback.

• Feedback is preferable to constructive criticism because it suggests improvements for the future.

• Constructive criticism is preferable to feedback because it recalls past shortcomings.

• Feedback is only for managers.

Which statement is NOT an example of giving someone praise?

• You completed the task on time.

• I think you'll do a great job on this task.

• Hopefully, you'll do better next time.

• You completed the task satisfactorily.

A coworker noticing a task that needs to be done and doing it is an example of:

• Executing tasks.

• Being in the right place at the right time.

• Trying too hard.

• Taking initiative.