Pretest - Communication

What is the process of exchanging information , ideas, and feelings between individuals or groups?

• interpretation

• communication

• expression

• dialogue

Which of the following is NOT a form of verbal communication?

• speaking

• writing

• sign language

• facial expressions

Non-verbal communication includes _________.

• body language

• text messages

• phone calls

• emails

Which of the following is an example of written communication?

• gestures

• phone calls

• presentations

• memos

Which of the following is an essential element of effective communication?

• active listening

• interrupting

• dominating the conversation

• ignoring non-verbal cues

Which of the following is an example of communication barrier?

• speaking clearly

• using appropriate body language

• speaking using a different language

• active listening

Which communication skill involves understanding and interpreting the message accurately?

• empathy

• feedback

• comprehension

• clarity

Communication channel refers to _________.

• the medium through which the message is conveyed

• the message being transmitted

• the person sending the message

• the person receiving the message

Which of the following is an example of formal communication?

• chatting with friends on social media

• having casual conversation iwht colleagues

• sending an email to a client

• texting a family member

Which of the following is a characteristic of effective communication?

• vagueness

• one-way communication

• active listening

• lack of feedback