Troubleshooting

Troubleshooting

University

10 Qs

quiz-placeholder

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Troubleshooting

Troubleshooting

Assessment

Quiz

Computers

University

Practice Problem

Medium

Created by

Jessica Masilungan

Used 4+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When a user reports slow internet connectivity, what is a common initial troubleshooting step?

Reboot the computer

Check for malware

Restart the router

Update the web browser

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the troubleshooting process?

Implement a solution

Identify the problem

Test the solution

Document the issue

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a computer is not powering on, what should you check first?

Hard drive

RAM

Power supply

Network connection

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user is experiencing frequent software crashes. What might be a potential cause?

Insufficient RAM

Slow internet connection

Corrupted hard drive

Outdated printer drivers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When troubleshooting a network issue, what command can you use in the command prompt to check the connectivity between two devices?

ping

tracert

ipconfig

netstat

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A printer is not responding to print requests. What should you check first?

Printer ink levels

Printer drivers

Paper tray

USB cable connection

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of Safe Mode in Windows troubleshooting?

It provides a faster computing experience

It allows for easier software installation

It starts the computer with minimal drivers and services

It enhances graphics performance

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