A+ Core 1 Printer Troubleshooting

If you wanted to print to both sides of a Page, Which of the following settings is responsible?

• Collate

• Orientation

• Duplex

• Transparency

You are having trouble printing via a network printer, which is connected via a printer server, how would you correct this issue?

• Replace the USB cable

• Reinstall the drivers on your PC

• Restart your PC

• Clear the Printer Queue

Answer explanation

A print queue gives users printer management capabilities to facilitate control of print queue operations like pausing, resuming or canceling jobs. Some print queues allow users to prioritize print jobs and change the order of a queue.

A print queue generally displays the following information:

Document name: Shows the file name of the print job

Status: Indicates the status of the print job

Owner: Shows the user, which is helpful in a shared network printing environment

Pages: Shows the total number of printed pages

Size: Shows the printed document size, usually in KB

Submitted: Shows the date and timestamp of a pending or printed document

Port: Shows the printer port

You have purchased a wireless printer and set it up in your office. You Install all the necessary software for the printer on the computer and connect it to the guest wireless network. However when you attempt to print to the printer, Nothing happens. Solve this issue.

• Set your computer up to act as a printer server

• Configure the printer to use Internet Printing Protocol

• Ensure your computer is set to use DHCP

• Connect the printer to you company Wireless Network

You are having issues printing a specific document type.  Your company has a Network Printer, and the OCP (Online Check Printing) shows the printer is online with no errors.  No other user is having the same issue. You send the print job to another printer and it prints fine. Troubleshoot this problem.

• Stop and Restart the print Spooler

• Verify you are sending the document to the correct printer queue

• Have each user send the same document to the correct printer queue

• Stop and Restart the printer queues, and resend the document

A printer stops working for your company and is beyond repair. Another tech has ordered another one, you have been tasked with allowing other users to print to your supervisors printer until the new one arrives. Your supervisors printer is connected to his computer via usb, and there are no network jacks available on the printer. Which of the following would be a viable solution?

• Create a share on the managers computer and give the users rights to share

• Install the printer on the users desktops and point it to the current IP address of the printer

• Purchase a wireless printer and allow access

• Provide usb flash drives with the printer mapped

Brandon, a user, recently purchased a new multifunction printer and attempts to install it himself. He informed you the tech, that the printer was on the list of available printers in windows, but is unable to print. You as the tech see that under Devices and Printers in Control Panel, the device represented as a generic device. What should you do?

• Reboot the Computer to safe mode and troubleshoot the issue

• Download the correct drivers from the manufacturers website

• Unplug the USB cable from the printer and try another one

• Set the printer as the default in devices and printers

You work for an advertising company. The graphics department reports that the printer will no longer print larger files with graphics. You verify the network speed is greater than 1gps. You test and find that the printer does fine printing smaller files. What is most likely the problem?

• The printer needs more RAM

• The print server is timing out

• The users are printing wrong

• The network connection is half duplex

Users report that every time they print the have to choose an output tray for the job. You as the tech verify that the output tray is correctly selected in the print dialog box. Solve this issue as quickly as possible.

• Check the users account for correct permissions

• Reinstall the correct and updated driver to the print server

• Update the firmware on the devices experiencing problems

• Update the firmware on the printer

You set up a new printer on the network, you allow for it to obtain an IP address. You record the IP address and actively set up user permissions to print.  The following week after power cycling the printer, users report they can no longer print. You have verified all permissions are correct. You print the IP configuration page of the printer and find the IP address has changed.  Correct this issue.

• Set up MAC filtering on the switch the printer is connected

• Set up the users to print using the newly assigned IP address

• Create an IP reservation for the printer on the DHCP server

• Allow for network discovery to occur on the printer

You have discovered that your laser printer displays a paper jam error, you have cleared the jam, and the printer still displays the same message. What is wrong?

• Check the paper path for blocked sensors

• Replace the duplex assembly

• Run the printer diagnostics

• Check the pick up rollers and verify they are working