BA120_Review 1

A major challenge in implementing workforce diversity is ________

• re-engineering the workplace.

•   establishing new programs of TQM.

• developing new styles of leadership.

• accommodating different life and work styles while maintaining productivity.

As employers attempt to retain high performance employees, what factors in employee-manager relationships become important?

• Supportive dialogue, proactive discussions and high wages.

• High stress workplace, supportive dialogue and proactive discussions.

• Lower stress workplace, proactive discussions and supportive dialogue.

• High wages, lower stress workplace and supportive dialogue.

A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n) ________

• work group.

• team

• organization

• society

Organizational behaviour is generally defined as a field of study that ________

• investigates how organizations effectively face competition.

• investigates the impact that individuals, groups, and structure have on behaviour within organizations.

• attempts to understand and solve problems regarding individual behaviour on and off the job.

• seeks ways and means to match human effort with technology.

Individuals face various challenges in organizational settings. Which of the following organizational challenges is OB best suited for?

• maintaining stock prices

• profit projection

• setting common goals

• time management

When we say that OB concepts must reflect situational conditions, we mean _____

• behaviour can never be predicted.

• predicting certain behaviour depends on the context.

• predicting certain behaviour depends on intuition.

• regular and unchanging conditions.

Online retailers like eBay, Etsy, and Amazon, which sell tangible products through online platforms, rely on ________ for business success.

• efficient delivery

• big data

• responsive employees

• highly-trained employees

Predictability of human behaviour is increased if we know ________

• that the person is rational.

• how the person perceives the situation.

• that behaviour is static.

• the person's age and cultural background.

You may discover that your younger employees believe the older employee to be rigid and intolerant of their various behaviours and values. This is due to their ________

• expectations.

• targets.

• situations.

• interests.

Janice is late for work every day by about ten minutes. According to Attribution Theory, this behaviour is ________

• high in consensus.

• high in similarity.

• high in consistency.

• high in reliability.