Communication Skills

Your body language tell people in from of you

• nothing important

• your thoughts and feelings

• your level of education

• none of the above

The message you send through you body language depends on what is occurring with your

• posture and gestures

• eyes

• facial expressions

• all of the above

It is estimated that about __________ of the way we communicate to one another is through our body language.

• 10%

• 20%

• 30%

• 60%

Without saying any words, show me you are having a very exciting day!

Match the following Listening Skills

• withhold judgement

• have an open mind, open to new ideas and prospective, do not be critical of the speaker

• clarify

• restate key points; this confirms you were listening

• summarize

• avoid distractions and keep eye contact with the speaker

• pay attention

• ask questions, helps get a better understanding of what is being said

if miscommunication occurs with body language, there may be

• misunderstanding

• you may get the wrong information

• you may fail to learn something important

• all of the above

What are the parts of effective communication?

What are the 4 styles of communication

• reflect, clarify, summarize, share

• passive, aggressive, passive aggressive, assertive

• pitch, volume, speed, emphasis

• non-verbal, verbal, body language, speaking

Communication with your body using gestures, facial expressions, eye contact and posture.

• verbal communication

• non-verbal communication

• miscommunication

• body language

failure to communicate correctly or not being able to express ideas or thoughts correctly