Customer Service Overview

Customer Service Overview

Professional Development

10 Qs

quiz-placeholder

Similar activities

POST TEST - AHDP 2019

POST TEST - AHDP 2019

Professional Development

10 Qs

QUIZ for Seminar on Offshore & Vessel Salvage.

QUIZ for Seminar on Offshore & Vessel Salvage.

Professional Development

10 Qs

Meratus Commercial Summit 2023

Meratus Commercial Summit 2023

Professional Development

10 Qs

Marketing Management

Marketing Management

Professional Development

13 Qs

MEFA - Quiz 1.2. LAWS OF CONSUMPTION

MEFA - Quiz 1.2. LAWS OF CONSUMPTION

Professional Development

10 Qs

BILLING R.

BILLING R.

Professional Development

11 Qs

Roaming + Data

Roaming + Data

Professional Development

12 Qs

ChatGPT #1

ChatGPT #1

Professional Development

10 Qs

Customer Service Overview

Customer Service Overview

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Leidy Upegui

Used 15+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which of the following steps of the Commercial Process, Customer Service Team has any interaction?

Before Sales

Sales

After Sales

All the above

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Media Image

Which are the missing fellow factories on the workflow?

Collections & Disputes

Logistics

Billing

Customer Master

3.

DRAW QUESTION

45 sec • 1 pt

Which of the following is NOT part of our tools? Circle the logo.

Media Image

4.

FILL IN THE BLANK QUESTION

1 min • 5 pts

Media Image

To which process factory does Customer Service Team belong?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to handle a Regular Request?

24 hours

1 hour

48 hours

4 hours

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to handle a Credit Card Payment Request?

1 hour

4 hours

24 hours

5 hours

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are part of our main activities?

Collect payments

Credit Card Payments

DirectA Enrollmentsurs

Order taking

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?