MAR221 - Quiz #3

Defined as the physical environment in which a service can be performed.

• Servicescape

• Layout

• Spatial

• Artifacts

Is concerned with how furnishings, equipment, and machinery are arranged, as well as the spatial relationship between them.

• Spatial Layout

• Ambient Conditions

• Artifacts

• Demographics

This includes the environment's background conditions such as color, noise, music, sound, lighting, and so on.

• Spatial Layout

• Ambient Conditions

• Artifacts

• Demographics

Are graphic designs, symbols, emblems, or words used especially for identification or as a means of giving directions or warning.

• Spatial Layout

• Ambient Conditions

• Artifacts

• Signages

Usually a simple object (such as tool or ornament) showing human workmanship or modification as distinguished from a natural.

• Signages

• Lanscape

• Artifacts

• Spatial

All the visible features of an area or countryside or land, often considered in terms of their aesthetical appeal.

• Signages

• Lanscape

• Artifacts

• Spatial

Which wasteful activity is this? "creating an manufacturing substandard items just to be revoked, repaired or trashed."

• Defects and Scratch

• Overproduction

• Waiting

• Transportation

Which wasteful activity is this? "the process of producing more than what is necessary"

• Defects and Scratch

• Overproduction

• Waiting

• Transportation

Which wasteful activity is this? "an idle time before the next process begins"

• Defects and Scratch

• Overproduction

• Waiting

• Transportation

Which wasteful activity is this? "moving a material or process from one place to another"

• Defects and Scratch

• Overproduction

• Waiting

• Transportation