Workplace Conflict Resolution Meeting

What is the role of the person scheduling the meeting?

• Marketing executive

• Finance manager

• Team leader

• HR manager

Who are the two team members involved in the conflict?

• Employee B and Employee D

• Employee A and Employee C

• Employee A and Employee B

• Employee B and Employee C

What is the purpose of the meeting?

• To promote the conflict

• To ignore the conflict

• To discuss the conflict and work towards a resolution

• To assign blame

What tone should be set for the meeting?

• Aggressive

• Neutral

• Positive

• Negative

Why is finding a constructive solution important?

• To maintain the status quo

• To create more conflict

• To improve team dynamics

• To ignore the conflict

As an HR Manager what are the qualities necessary to resolve a conflict ?

• Good communication skills, empathy, patience, and the ability to remain neutral and objective
• Lack of objectivity, being confrontational, and being insensitive
• Poor communication skills, favoritism, and taking sides
• Aggressive behavior, lack of empathy, and impatience

What type of conflict can occur in a workplace environnement ?

• Financial, legal, and ethical conflicts
• Verbal, physical, and emotional conflicts
• Personal, team, and global conflicts
• Interpersonal, role, and organizational conflicts