Chapter 9 Supervising Teams Team Building & Coaching

What type of empowerment allows employees to make decisions within limits?

• Semi-structured

• Flexible

• Structured

• Informal

• Constructed

One of the ways to influence an informal team is to:

• give positive feedback.

• give negative feedback.

• maximize positive and negative feedback.

• generally give feedback somewhere in the middle.

• give more positive than negative feedback.

There are four steps to take at turning a group into a team. According to the text, what is the first step?

• Get the team’s input into establishing team goals.

• Stress communication.

• Allow some team decision making.

• Have collaboration among team members.

The first step in coaching is to

• observe employees doing their jobs.

• state your appreciation when employees do something right.

• explain the results or effects of the employees’ actions.

• set goals.

• decide who you are going to coach.

Characteristics of successful teams include all of the following except:

• a. the team understands and is committed to the vision, mission, and goals.

• b. the team is mature.

• c. the team works to continually improve how it operates.

• d. there is a synergy where the output of the member is greater than the team.

• e. Both a and c

The word TEAM stands for:

• together everyone attains more.

• together everyone aims for more.

• together everyone achieves much.

• Together Everyone Achieves More
• together everyone accepts more.

A process used to help employees who are performing poorly because of personal problems is called:

• coaching

• counseling

• participative leadership

• empowerment

• reprimanding

If groups are to develop successfully, they will engage in all of the following activities except:

• forming

• exploring

• storming

• norming

• performing

Which of the following criteria defines team effectiveness?

• a. The productive output of the team meets or exceeds the standards of quantity and quality.

• b. Team members realize satisfaction of their personal needs.

• c. Team members remain committed to working together.

• d. All of the above.

• e. Both a and c

Which of the following are reasons why supervisors often avoid coaching employees?

• a. Lack of time

• b. Fear of confronting an employee with a concern about his or her job performance

• c. Lack of energy

• d. Both a and b

• e. Both a and c