Front Desk Check In

Did the agent greet the guest and use welcoming verbiage?

• Yes

• No

Did agent collect guest data information?

• Yes

• No

Did the agent go over room detail information and well as reservation information with the guest?

• Yes

• No

Did agent ask about parking?

• Yes

• No

Did agent inquire/verify if guest has a MGM Rewards account?

• Yes

• No

Were there any recommendations given for food, shows, attractions, etc..?

• Yes

• No

Did agent provide guest with directions to their room?

• Yes

• No

Did they agent inquire if the guest had any additional questions or requests?

• Yes

• No

Did the agent use the guest name at least twice?

• Yes

• No

Did the agent have positive body language/ professional demeanor?

• Yes

• No