Device and Configuration- Domain 5

Two employees have older Android devices enrolled with an MDM at the employees' workplace. These employees try to connect the device one day and get told the device is no longer compatible with the MDM. What has been done on the MDM to cause this message? (Choose two)

• The devices have been determined to be non-compliant

• The device has gone through a full wipe

• The device has gone through a remote wipe

• A policy has been defined

A help desk operator has spent an hour trying to diagnose a reason why an operations manager cannot access Dynamics 365 to perform day-to-day tasks. What should the help desk operator do next?

• Continue to try to troubleshoot the issue

• Escalate the issue

• Abandon the issue

• Call the app vendor to get help on troubleshooting the issue

A new support person is learning about tools used to troubleshoot Windows. Which Windows tool is used to identify problems with hardware devices inside or attached to devices?

• Program Compatibility Troubleshooter

• Task Manager

• Performance Monitor

• Device Manager

A person is suspecting bad sectors on a magnetic hard disk. What are ways in which that disk can be scanned for errors? (Choose two)

• Run Optimize on the Tools tab under Properties of a hard drive

• Run SFC in a command prompt

• Run chkdsk in a command prompt

• Run Error Checking on the Tools tab under Properties of a hard drive

When a user logs onto a network and multiple group policies are applied, which policy takes precedence by being applied last?

• Local Group Policy

• Site Group Policy

• Organizational Unit (OU) Group Policy

• Domain Group Policy

You are a new technician, trying to figure out why a scanner is having intermittent issues reading documents and transmitting the results to devices. Using matching to find a solution to the problem.

• A new driver is needed

• Device Manager

• More information of problem is needed

• Manufacturer's website

• Scanner to device connection is checked

• Web search

What is the first step for troubleshooting issues on a computing device?

• Research how to remedy issues

• Identifying troubleshooting tools

• Knowing where to escalate the issue

• Gathering information to describe the issue(s)

In which areas of Windows will an administrator find the ability to repair or reinstall a desktop application? (Choose two)

• Start Menu

• Control Panel

• Apps & Features

• Windows Update

A user just installed a Windows update to be able to download and install a new app from the Microsoft Store, but the person cannot install the app. What should be done next to attempt to rectify the situation?

• Check to see if the app is blocked from the region in which the device is present

• Check Family settings to see if the settings are hiding the app

• Reboot the device

• Check to see if the app is compatible with the device

A law office is noticing that documents are being deleted without going through a process to determine when it is safe to delete said documents. What can be added to documents to ensure they are kept for a specified amount of time and then not deleted without a review process?

• Disposition review

• Legal hold

• Retention policy

• Retention labels