People Skills

Which trait can be positive or negative?

• discrimination

• racism

• prejudice

• stereotype

• violence

What is persecution?

• light-hearted teasing of a person

• extreme aggression

• unfair behavior

• extreme violence

What is most often the basis for racist behavior in the United States?

• superiority of certain races

• unfair workplace policies

• unfair laws

• ignorance about other races

• unfair remuneration

Which phrase best describes workplace diversity?

• employees with different communication styles

• employees who are able to set goals as a group

• employees with different characteristics and backgrounds

• employees who have different goals

• employees who work effectively as a team

Joana volunteers to deliver a last-minute presentation on behalf of her team. Which quality is Joana demonstrating?

• confidence

• honesty

• responsibility

• resourcefulness

• punctuality

Jack took up the job of a front desk staff at a reputed hotel. He will be interacting with various customers and employees from different parts of the world. Which two strategies can Jack's manager suggest to help him adapt to a diverse workplace?

The manager is quite impressed with Jack. He wants ___________________________

• to encourage Jack to actively listen and explore all solutions

• train Jack to avoid using I-statements

• encourage him to participate in programs that teach him more about his own ethnic group

• help Jack to understand the customs of other cultures.

Why do businesses rely more on teamwork in today’s business environment?

• Teams require lesser supervision

• Teams create a harmonious environment at the workplace.

• The team’s collective output is greater than the total of each individual’s output.

• Teams facilitate learning.

• Teams need fewer instructions.

Joshua takes ownership of all his tasks. Which quality is he demonstrating?

• responsibility

• resourcefulness

• honesty

• approachability

• confidence

Alisha appears to be overconfident which makes her unapproachable to her employees. Which negative quality is she displaying?

What will you call an employee who prioritizes her own goals rather than the team’s goal?