Recap for the week

Which is NOT part of the 5 stages customers go through

• Problem or need recognition

• Procurement

• Information search

• Evaluting alternatives

What the capital of Vietnam?

• Ho Chi Minh

• Sai Gon

• Beijin

• Hanoi

What are the 3 factors that affect customer behaviour?

• Personality traits, Psychological responses & Social Trends

• Personality traits, Zodiac Signs & Auspicious Dates

• Weather, Distance & Social Trends

• Psychological responses, Social Trends & Spending Power

Which line is Stadium MRT under?

• Green

• Purple

• Blue

• Orange

What does Information search consist of?

• Internal & Outernal Search

• External & Navigational Search

• Internal and Infromational Search

• Internal & External Search

Who was the 1st Elected President in Singapore

• Ong Teng Chong

• S.R. Nathan

• Lee Hsien Loong

• Tharman

What does KJE road sign stand for?

• Katong Expressway

• Kranji Expressway

• Kembangan Expressway

• Khatib Expressway

Customer __________ refers to an individual's buying habits, social trends and background factors

Fullerton Hotel was once a?

• Army Camp

• Post Office

• Bank

• Always been a hotel

Evaluation of Alternatives is the _____ stage of service experience