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RECAP TO

Authored by Marianne Cutamora

Specialty

Professional Development

RECAP TO
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19 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 3 pts

Select the things that we have to be careful about (to not make a mistake) during a manual booking

Itinerary

BID

Name

Currency

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How are you going to shorten this name? Maria Anna Rose Ann Marie POE

Maria Anna Rose Ann M POE

Maria A R A M POE

M A R A M POE

Maria Anna RAM POE

3.

FILL IN THE BLANK QUESTION

45 sec • 2 pts

What currency should I use if I will book a flight from TLV to MNL?

Answer explanation

TLV is in Israel

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

These are comments suggesting that the automat result is not clear - agent needs to verify the failed comment first before moving forward with the booking process.

Automat comment

No extra action required

Comment Verification

Extra action required

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Automat comment says “Payment failed on AL.” What should you check before you proceed with booking the flights?

Email Viewer and Outpayment

AL web and Email Viewer

AL MMB and Outpayment

AL MMB and AL card

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 When a hidden segment is a return-flight...

True Hidden City

Throw Away Ticketing

Hidden Segment

Charter

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The hidden segment is a connecting flight

Throw Away Ticketing

Charter flight

True Hidden City

Hidden segment

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