Learn with fun - Engage

What are the ways we show our Employees “We Care” for them?

• CONNECT WITH YOUR STAFF

  HELP

  TEACH

• ENGAGE WITH YOUR STAFF,

  HELP,

  TEACH

• DISPLAY, USE, SHARE THE OUTCOME

• NONE OF THE ABOVE

What are the Six Principles of Influencing?

• 1. Respect.

  2. Empathy

  3. Win Win Mindset

  4. Emotional Currency

  5. Persuasion

  6. Relationship Building

• 1. Reiterate.

  2. Empathy

  3. Positive Mindset

  4. Emotional Currency

  5. Positive Behaviour

  6. Stake Holder Management

What are 4 values of RD?

• Customer value, Ownership mindset, Respect, Integrity

• Customer Experience,

  Entrepreneurial spirit, Challenge the status quo, Work with utmost Respect

• Customer is always right,

  Entrepreneurial spirit, Challenge the status quo, Work with utmost humility

• None of the above

What is the first dysfunction of Team ?

• Avoidance of accountability

• Lack of commitment

• Fear of conflict

• Absence of trust

What is the best way to handle "absence of trust" as per 5 dysfunctions of trust.

• Be human

• Demand debate

• Focus on clarity & closure

• Confront difficult issues

While you are listening to any of team member’s problem, ensure to: Tick all that applies:

• Be attentive

• Tell them you already know what they have to say

• Hear patiently

• Pretend to listen

What is the fifth stage of 5 dysfunction of team ?

• Lack of Accountability

• Fear of Conflict

• Inattention to Results

• Lack of Commitment

What is the First Step of Good to Great?

• First Who then What

• Confront the Brutal Fact

• Level 5 Leadership

• Culture of Discipline

What is ABC of personal branding ?

• Application, Behavior, Communication

• Appearance, Balance, Communication

• Appearance, Behavior, Customer

• Appearance, Behavior, Communication

What kind of learner quickly learnt by doing activities, case studies, hand - out?

• Visual learners

• Auditory learners

• Kinesthetic learners