Office Procedures Review Final Exam

What is the main purpose of office procedures?

• Boosting employee morale

• Managing financial accounts

• Planning office parties

• Conducting market research

What do we use to share formal announcements within the office?

• Memo

• Email

• Phone call

• Text message

Which format is best for an email subject line?

• ALL CAPS

• Title Case

• Sentence case

• No specific format required

What is CRM in an office setting?

• Customer Relationship Management

• Centralized Resource Management

• Corporate Revenue Maximization

• Communication and Resource Management

When do you use 'cc' in an email?

• To secretly include someone

• To indicate the primary recipient

• To share with additional people

• To save a copy for yourself

What's the purpose of an agenda in a meeting?

• List attendees' preferences

• Outline topics and goals

• Criticize past performance

• Share personal experiences

Which software is commonly used for spreadsheets?

• Photoshop

• Excel

• Word

• PowerPoint

What does a firewall do in an office network?

• Protect against theft

• Block unauthorized access

• Filter incoming emails

• Enhance internet speed

Where does the date go in a business letter?

• At the beginning

• At the end

• In the middle

• Nowhere

What does SOP stand for in an office?

• Standard Operating Procedure

• Special Office Protocol

• Superior Office Performance

• Systematic Office Planning