AVS F/U Quiz

Based on our most recent Associate Voice Survey , Our primary focus area is?

• Declining our NPS

• Reducing the prices of our vehicles

• collaboration with service

• Selling more cheese

The Associate Voice Survey was Released in October of this Year. Based on the results, do you believe we are making progress?

• No, getting worse

• about the same

• slightly better

• Much improvement

What focus area could use the most improvement?

Based on the standard of work for a "To-Do" where should you enter your contact information if you would like to be notified in ERO?

• Shout as loud as you can

• Comments box

• In open orders

• In a messenger bottle

What step should you take if the To-Do is "Sale Pending"?

• Park the car inside tech bay

• Write on the windshield

• Place the windshield wipers in the up position

• Enter Urgent Sale Pending in the comments box in ERO

After the ERO is entered what additional step should be taken?

• Radio channel 4 so they can prioritize the concern

• email ops

• Text Josh on his personal phone

• Leave the car in the "Dog House"

After an urgent sale pending is entered where should the vehicle be parked?

• In the drive isle

• Back on the front lot

• "Store support Zone"

• "Customer Parking lot"

Do you have any questions/concerns regarding the standard of work for urgent sale pending's?