KNOWLEDGE TEST

WHAT CAN WE INTERVENE FOR ON CUSTOM ACCOUNTS ?

• BAD URL

• Fraudulent charges

• Account Rejection

• Bad Duplicates

• Supplementary Information

Merchant identity fraud review we can only clear, escalate or reject ? true or false

• True

• False

In which cases should you opt out ?

•  Account status is transitioning out due to Gelato and not strong to reject

• There are ongoing/pending fraud intervention requests

• Account is rejected by the Fraud team, you agree with the Rejection.

• All of the above

If a fraud rejection is appropriate for any of these transition_out options, judge as fraud to override.

• True

• False

Good website, good sm , no connection and bad charges , what intervention is most suitable ?

• Domain verification

• Bad URL

• Supplementary Information

• Nothing , the account looks good because website is good

when can you reject ?

• When an account has bad charges

• when there are strong bad dupes

• when you are 100% sure account / merchant is fraudulent

• when you have strong feelings to reject

High disputes with multiple products not received reasons with ok charges are a sign of ?

• Good merchant gone bad

• Casher

• Fraudbiz

• Bad delivery services

When there is an ongoing intervention in PSP , you need to opt out . True or False ?

• True

• False

Cash casher, Auto fraud shutdown and cb shutdown are all bad fraud tags . True or False ?

• True

• False

WE CANNOT INTERVENE FOR DOMAIN VERIFICATION WHEN ,

• ITS A CUSTOM ACCOUNT

• CHARGES HAVE REFERRAL URL PRESENT

• ACCOUNT IS REJECTED

• ACCOUNT DOMAIN ALREADY VERIFIED

• All of the above