New Year Quiz Review

Who can change a Students Password(s)?

• Caretaker

• Student

• Learning Coach

• Teacher

Other than who is added automatically to Stakeholders who else do you add to an IA?

• Homeroom Teacher as Stakeholders

• Student call pertains to as one of the Affectees

• Caretaker to the Stakeholders

• Perry to the Reporters

When you get a warm transfer of a caller BUT the other agent doesn't specify if the caller has been verified...Which of these is the correct scenario?

• Assume they have been verified as they were warm transfered

• Verify them and apologize to the caller "sorry if you have already been verified"

• What is this verification you talk about?

If a caller provides the First and Last Name and the State but can't provide their Household Pin correctly, which of these is NOT an alternative? (Multiple Answers)

• Give them a hint on the pin like amount of digits or that they were close?

• Full Address

• Phone Number on Account

• Emergency Contact Name and Phone Number

• ST's Home Room Teacher's Name

If you are on a call with the Caretaker and the call is about the Student, who do you out as the Affectee on the IA?

• Caretaker

• Student

• Both

Which calls do you make an IA/Log for?

• Calls over 2 minutes

• Only calls I change a password on

• Any call that has been verified

• Every call I take

If you get a call from a ST, you verify them, they say they need to change their password, The CT comes on the phone to authorize the password change, which answer finishes the scenario...

• Verify the CT using the normal verification process, and finish the call and IA creation.

• Get permission from the CT to change the password and finish the call and IA creation.

• You provide the compliance statment, verify the CT using the normal verification process, and finish the call and IA creation.