Tenant/Buyer plans KC

What filters to be applied in case the customer is looking for an Apartment?

• Gate Community
• Apartment
• Lift
• None of the above

How will you handle the customer who wants a house with Balcony or only first floor or pet friendly house?

• Pitch Money back plan.
• Inform the customer that we will check for these requirements and get back to them to pitch the appropriate plan.
• Inform the customer that since this is a specific requirement and we don’t have any filter for these requirements hence we can’t guarantee but will try our best.
• All of the above

What all information any customer's User insights provide which can be used by Sales team before calling the customer?(Select more than one correct options)

• Location
• Tenant Type
• BHK Type
• Rent Budget
• Email ID of the customer

If any tenant takes our Tenant Relax/Money back plan, can the RM fix at least 5-6 appointments in a day?

• No, the RM can't.
• We have to make a special request for the RM to do so.
• Yes, the RM can fix 5-6 appointments in a day depending upon the availability of the owners.
• Totally RM's choice whether he wants to do or not.

Does the RM have any hidden properties which he/she only shows to his paid customer?

• Yes, the RM does.
• Yes, but RM will charge extra for that apart from the plan price.
• No, the RM doesn’t have any hidden properties, But we do give early access for the newly posted properties to our paid customers.
• None of the above.

How will you manage the situation where you are not able to understand the name of the location which the customer is mentioning?(Select more than one correct options)

• Disconnect the call and ask the name from your Supervisor.
• Check the user insights and get the name of the location from there.
• If the user insights is not available. Ask the customer to spell the name.
• None of the above.

What are the Value-added(Homestore) services that Nobroker offers apart from the subscription plans?

• Rental Agreement , Packers and Movers , Rental Furniture, Home Maintenance(Plumbing, cleaning, painting)
• Cab Service, Interior, Carpentry Service
• Hospitality
• All of the above

Is there any discount on Rental agreement services if the customer takes our subscription plans?

• Yes, flat 50% discount in Tenant Money back plan.
• 25% discount in all the services.
• No, there is no discount but the customer will get the best price in the market.
• None of the above.

How to handle the situation when there are only 3 properties available as per customer’s requirements and he is not flexible at all but wants to go for Tenant relax plan.(3)

• Pitch Tenant Freedom plan
• Since the selling criteria of minimum properties are not matching, No plan to be pitched.
• Pitch Tenant Money back plan
• None of the above.

What to answer to the customer who wants to pay after coming to NoBroker physical address?

• Ask the customer to come to our office.
• Give your personal number to the customer and ask to call you.
• Nobroker’s physical address can not be shared. Due to security reasons.
• None of the above.