pelayanan yang dilakukan diatas ka berupa layananan SR, Tuslah Luxury, Tuslah makan dan Tuslah selimut yang diberikan sejak awal pemberangkat hingga akhir perjalanan disebut
KUIS DESEMBER
Professional Development
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KUIS DESEMBER
Quiz
•
Fun
•
Professional Development
•
Medium
Ridwan Maulana
Used 3+ times
FREE Resource
17 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service On Train (SOT)
Pelayanan
Service Excellent
Circle Of Service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
layananan tambahan yang diberikan secara Cuma-Cuma berupa makanan dan minuman diatas KA maupun di Stasiun
Service Recovery (SR)
Tuslah
Layanan Tambahan
Layanan Pelanggan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Syarat pemberian SR adalah, kecuali
KA Lokal mengalami kelambatan 1 jam lebih
KA Jarak Jauh tidak bisa melanjutkan perjalanan
KA jarak menengah mengalami keterlambatan 3 jam
KA antar kota yang terlambat 60 menit
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
yang tidak berhak mendapatkan SR adalah,
Pegawai yang turut dalam perjalanan KA untuk pulang atau berangkat dinas didalam wilayah daopnya
awak ka yang dinas di KA-nya
Petugas pelayanan penumpang yang terdampak di KA-nya
penumpang dengan tiket Rp 0 / infant
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
yang disebut SR 1 adalah
KA mengalami kelambatan 1 jam
KA mengalami kelambatan 3 jam
KA mengalami kelambatan 5 jam
KA mengalami kelambatan 2 jam
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ketentuan SR terbaru saat ini berdasarkan pada Kerangka Acuan Kerja antara KAI dan mitra penyedia Jasa yang mulai berlaku kapan?
1 Juni 2023
1 Juli 2023
1 Agustus 2023
1 Januari 2023
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
apabila KA 65 Turangga tertahan di sta. Ng mulai pukul 05.45 selama 3 jam karena longsoran di petak jalan Ng-Ccl, maka diberikan SR apa saja ?
minuman dan makanan ringan
minuman dan makanan berat
minuman saja
minuman saja 1x serta berikutnya minuman dan makanan berat
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