FPL - Punch Ev - Assessment

FPL - Punch Ev - Assessment

Professional Development

30 Qs

quiz-placeholder

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FPL - Punch Ev - Assessment

FPL - Punch Ev - Assessment

Assessment

Quiz

Life Skills

Professional Development

Medium

Created by

Amar Nath

Used 5+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the vehicle  is ready to be delivered , it's status on the portal charges to ....... ?

Delivered

Delivered Scheduled

Vehicle preparation

Out of delivery

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer centricity ?

Effective communication with the customer from the time they visit the dealership

A process approach that focuses on outputs and customer satisfaction first

Delivering customer experience as per each individuals motivation and need 

All the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A simple - minded customer opposes and argues a lot ?


Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which card details are required during the purchase process ?


Aadhar card

PAN Card

Driver's license

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which among the listed is NOT a quality of an Analytical customer ?


Has good Knowledge 

Asks Tricky questions 

Needs honest information 

Not skilled 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the below steps are entry points for buying a car online at the TATA Motors portal ?

Configurator journey

Build to budget 

Quick buys

All the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a young man visits the dealership with his friend and his brother , who do you think is a customer here ?

The young Man 

The brother 

The friend

All of them 

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