FPL - Punch Ev - Assessment

When the vehicle  is ready to be delivered , it's status on the portal charges to ....... ?

• Delivered

• Delivered Scheduled

• Vehicle preparation

• Out of delivery

What is customer centricity ?

• Effective communication with the customer from the time they visit the dealership

• A process approach that focuses on outputs and customer satisfaction first

• Delivering customer experience as per each individuals motivation and need 

• All the above

A simple - minded customer opposes and argues a lot ?

• Yes

• No

Which card details are required during the purchase process ?

• Aadhar card

• PAN Card

• Driver's license

• All of the above

Which among the listed is NOT a quality of an Analytical customer ?

• Has good Knowledge 

• Asks Tricky questions 

• Needs honest information 

• Not skilled 

Which of the below steps are entry points for buying a car online at the TATA Motors portal ?

• Configurator journey

• Build to budget 

• Quick buys

• All the above

If a young man visits the dealership with his friend and his brother , who do you think is a customer here ?

• The young Man 

• The brother 

• The friend

• All of them 

what is the need to use the AAA method for handling objections?

• To inform the customer that we dont care about their concerns

• To educate and encourage our customer to go with our competitor brand

• To understand ask and provide clear response in order to maintain a honest relationship with our customers

• To push our customer to buy products from us and focus on sales rather than achieve customer satisfiction 

What is the transmission offered by NEXON in MT and AMT ?

• 5 - speed MT & 6 -speed AMT 

• 6 - speed MT & 6 -speed AMT 

• 5 - speed MT & 4 -speed AMT 

• 5 - speed MT & 5 -speed AMT 

The Harrier ensures a safety of all the occupants thanks to ______ airbags ?

• 6

• 7

• 4

• 5