PGS - 02

Fill in the blanks. What are the seven major areas of support that an airport provides to its airlines?

Ramp services

Load control, communications and flight operations

Maintenance/Engineering services

Circle one. Which of these services relates to the provision of logistics, aircraft cleaning services and catering services?

• Cargo services

• Communications

• Support services

This service involves general cargo and mail handling services, customs control, handling of irregularities, documentation processing, physical handling of inbound and outbound cargo and mail, transfer/transit cargo and post office mail:

• Cargo and mail services

• Ramp handling

• Passenger handling

• All of the above

Which of these relate to the provision of load control management, communication between ground and airline, flight operations for departure, flight preparation for a variety of scenarios and crew administration?

• Passenger handling

• Support services

• Security handling

• Load control, communications and flight operations

What is the third phase a passenger will go through when preparing to fly, after the “making a booking” phase and “at the airport” phase?

• Flying phase

• Pre-boarding

• Baggage claim phase

• Check-in phase

What do security handling services involve?

• Directing passengers to board the aircraft

• Directing passengers and crews to the gates

• Keeping all the valuables of the passengers in a safe

• Screening of cargo, mail and passengers