ERM - Written Exam - Star Assistant

What is the newest EQ model range?

• EQA

• EQB

• EQE

• EQE-SUV

What lighting system does the new EQS 450+ have?

• LED high- performance

• Multi beam

• Digital light

• Laser light

Which of the following statement on the topic of EQ is correct?

• The name EQ stands for Electric Intelligence

• The name EQ stands for Emotion and Intelligence

• The name EQ stands for Electric Que

• The name EQ stands for Power and Future

Which Vehicle model has this chassis number WDD2051601A0804045?

• GLA

• V-Class

• C-CLASS

• S-Class

What Terminology can you use to describe the core competence ‘’ forming contacts and body language ‘’?

• Interplay of gestures, facial expressions, posture and eye contact

• Interplay of gestures, facial expressions, eye contact and haptics

• Interplay of gestures, facial expressions, posture and proximity

• Interplay of gestures, facial expressions, posture and Clothing

Vehicles with EVA1.5, which battery warranty is the right answer?

• 10 years and 250,000 KM

• 8 years and 160,000 KM

• 8 years and 180,000 KM

• 10 years and 200,000 KM

What does it mean when charging indicator flashes Red?

• Charging

• Full charged

• Fault with the vehicle

• Connecting

What is the internal name for the EQA?

• H243

• V234

• X243

• V297

What is the current internal designation of the current S-Class?            

• W222

• V222

• S223

• V223

What should be observed when receiving a customer complaint?

• Deny any fault in your part

• Show understanding

• Ask questions

• Find and offer a solution as quickly as possible