Business Writing 3

Which of the following skills might help you become a better writer?

• You must read the writing of others

• You must want to write

• You must be able to accept feedback

• All the above

It is important to use a positive tone when writing sensitive email messages.

• True

• False

You can use words like "Thanks", "&", and "HYG" when writing to your manager.

• True

• False

You must clarify your e mail purpose at the end of your message.

• True

• False

Creating long, complex sentences will help you express your point very clearly.

• True

• False

You should try to empathize with your reader to make sure you have provided as much information as needed.

• True

• False

You should never completely rely on a computer for proofreading.

• True

• False

Don’t send an e-mail if a telephone call would be just as good.

• True

• False

Your e mail signature should include:

• Your name

• Your company and position

• How to get in touch with you

• All the above

The writing process includes:

• Purpose, Attention, Content, and Time

• Purpose, Audience, Content, and Tone

• Purpose, Action, Content, and Tone