Revamp Physical Cases

IF Found "No immediate action is recommended "

CCA You Should Inform customer that some tests are running on his line right now and it is supposed to solve his problem within 3 days from enabling PO date, and leave CPE connected to power .

• Yes

• No

If Found " Run Real Time Profile Optimization "

CCA You Should informed cst Connect from main .

• Yes

• No

If found " Selt Less than or equal 150M (exchange) or 10M (cabine) "

Escalate to IU

• Yes

• NO

Dispatch score

لو كان اكتر من 10 هنصعد المشكله مره ثانيه للعميل حتى لو كان الخط 

DSL Physical layer

• Yes

• No

In case cst informed Power LED is Down

Right action

• Direct Customer To CSO To Check Adaptor Issue

• Asked cst to Orignal adapter is used

• inform cst connet from maain wair