Account Ops KYC - Des
Authored by Khairi Fajriyah
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1st Grade
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5 questions
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1.
OPEN ENDED QUESTION
15 mins • Ungraded
silahkan urutkan flow "pengguna tidak ditemukan
1. Account Ops infokan hasil akhir ke tim CS.
2. Account ops memberikan internal note dengan macro assign to PM Fazz Agen pada tiket laporan
3. Eskalasikan ke PM/Eng (Imam & Rudy) via Side Conversation zendesk ke channel slack #tf-fazz-agen-keycloak.
4. Jika PM/Eng belum ada respon atau tidak ter-mention otomatis di thread, silahkan langsung di mention ulang pada thread.
5. Account ops menerima tiket dari CS dan mengecek request yang masuk
6. PM/Eng akan menginfokan hasil akhir pengecekan pada thread slack
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2.
OPEN ENDED QUESTION
15 mins • Ungraded
berapa lama SLA proses verifikasi akun?
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3.
OPEN ENDED QUESTION
15 mins • Ungraded
bagaimana template untuk case manajemen sesi yang terdapat pada sideconvo ke engineer?
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4.
OPEN ENDED QUESTION
15 mins • Ungraded
sebutkan 3 dashboard yang account ops gunakan untuk memverifikasi bank account?
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5.
OPEN ENDED QUESTION
15 mins • Ungraded
berapa lama SLA proses verifikasi akun Canfazz?
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