IB Business 5.7 Crisis Mgt. & Contin. Planning (+ Revision)
Quiz
•
Business
•
12th Grade
•
Hard
Daniell Kirkland
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which form of leadership may be most appropriate in times of crisis?
Democratic
Autocratic
Paternalistic
Laissez-faire
Answer explanation
Whilst an autocratic leadership style is characterised by being domineering and possibly tyrannical, it may be the most appropriate in a crisis. In times of crisis, it is important to make quick decisions and to ensure they are carried out.
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2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On which of the following does effective crisis management mostly rely?
Communication
Culture
Management
Leadership
Answer explanation
Effective and timely communication with both internal and external stakeholders is the best approach in managing a crisis. Whilst demonstrating sound management, leadership and a positive corporate culture may aid a business in a crisis, they are not what effective crisis management most relies on.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An example of a contingency plan for a fire in a hotel would be:
Ensure people stay in their rooms to avoid being burned by the flames.
Get staff to safety and encourage guests to make their own way out.
Evacuate all staff and guests, gather everyone in a safe place outside and register all people.
Evacuate everyone to a safe place, call the fire brigade and wait.
Answer explanation
This plan is to ensure that all people are outside of the burning building safely, and that everyone is registered to ensure no one is left behind in the building. This is to ensure that no human lives have been lost.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The main reason for a contingency plan is:
To ensure a smooth return to operations after a crisis
To prevent a crisis from occurring
To ensure that those responsible for the crisis are held to account
To be able to predict a crisis before it arises
Answer explanation
A contingency plan aims to pre-empt what may occur and what needs to happen in a crisis, in order to ensure that operations return to normal as swiftly as possible. It aims to keep operations less chaotic compared with if no plan was used.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Crisis management is about addressing ‘What if?’ questions and developing strategies to deal with crises that might occur in future.
True or false?
True
False
Answer explanation
Crisis management is the response taken by the business in the event of a crisis happening. It is a reactive approach and not proactive. Contingency planning is about developing predetermined strategies in case a crisis occurs in future.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A truck company is drafting a contingency plan to prepare for any possible crises.
Part of the company’s crisis management plan is to ensure that it can return to hauling cargo as quickly as possible in case of an emergency incident.
In order to do this, the most urgent action would be to:
Hire experienced drivers who are used to driving long distances.
Prepare links with alternative car parts suppliers.
Find new routes for drivers that are shorter.
Prepare links with police departments in every country through which the trucks drive.
Answer explanation
Whilst knowing police and emergency numbers is essential in planning for a road incident, having specific links to police departments is likely not the most urgent crisis management action. However, having alternative parts suppliers is, because in case of breakdown or accident, the truck must be repaired in order to continue hauling its cargo. Having alternative links to these different car parts suppliers is something that could hasten the company getting back to business as usual.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Stock that is held just in case there is an unexpected order or late delivery is called:
Holding Stock
Preferred Stock
Safety Stock
Buffer Stock
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