N5 Quality

Which of these statements are NOT an advantage of ensuring good quality?

• Customers are more likely to make repeat purchases.

• A good reputation is gained which will encourage new customers.

• Customers are less likely to purchase from a competitor.

• Profit and sales can be lower

Which statement best describes Benchmarking?

• Sitting on a bench to discuss quality

• Copying the best techniques of a competitor and applying them throughout the production process.

• Meeting with competitors to ensure that everyone is following the same procedures

• Copying another business in your area that is doing well and has lots of customers

Quality Assurance is when the quality is checked at each stage of production and multiple checks take place before the product is sold

• True

• False

Quality Assurance results in less waste?

• True

• False

Quality Assurance is a cheap method of ensuring quality

• True

• False

Quality Control is when a sample of raw materials and the final product through a quality control check at the end of production

• True

• False

Quality Control results in less waste?

• True

• False

Quality Circles is when small groups of workers come together and have a meetings regularly to discuss improvements.

• True

• False

Quality Circles take staff away from their day job - is this a good or bad thing for the business?

• Good

• Bad

Which of the following will also help to improve quality outputs ?

• Highly Trained Staff

• Good Quality Raw Materials

• A Strict Boss

• Up to Date Machinery