Team Day Fun!

   Select all the ways to get a save on a call?

• RD/RK

• Log into App/Portal

• Network Complaint

• Upload on a call

• Coaching

(BLANK) Complaint is the only complaint which counts as a save.

   When someone is not listed on the account answers the phone how do you handle the call?

• Hang up

• Proceed with the call anyway

• Ask if they would like to be assed to the account

• Ask when the member will be available

• None of the above

   When an authorized user answers the phone on behalf of the member how do you notate in SF?

• An Acquaintance

• Family Member

• Who Cares

• Member Answered

   What is the article number for article titled “Documenting a Final Outreach Call Campaign”?

• 1393

• 1042

• 1396

• None of the above

   Member stated they need assistance with healthy eating habits, what should you do?

• Give them instructions on how to eat better

• Offer them websites to check out.

• Offer to schedule a coaching call

• Schedule a callback to have them log onto the app/website

   What should the member click when it is their first-time logging onto the app/website?

• New Member

• Forgot Password

• Register Now

• First Time User

   Which scenario should we open a complaint for member.

• Member stated test strips are expired and they need more lancets.

• Member stated lost device during moving to a new house with no signal.

• Member stated device is not working because they need to charge it.

• Member stated device is giving a high reading, but they are feeling normal when testing.

   You close a call when you promised a follow up with the member next week.

• False

• True

   Member stated she needs to get batteries for her HTN Meter, what do you do?

• Send her batteries

• Send her a gift card for batteries

• Apologies and state we do not send batteries

• Send her a new device