Post Order Review

A customer calls in saying "We ordered some filters from ya but realized we ordered the Merv 7 and we meant to get the Merv 8". What Path do you take to help this customer?

• Customer Error>Stock(ZS)>New Button

• Defective>Stock/3rd Party(ZS/ZST)>No> Invoice Date within 30 days>Replacement Wanted>Under $100

• Call Help Phone

• Tell them to keep it and send them a new one

If a customer calls in to make a payment for an order they had received using a credit card. What Standard Work Guide would you navigate to?

• Maintaining an Order/Quote Guide

• Payments & Invoicing Guide

• Sourcing

• Returns Post Order Guide

We use T code ZZFI_CCPAY to process a credit card payment?

• True

• False

What does BSR stand for?

• Best Steak Really

• Big Street Racer

• Bulk Stock Request

• BSR

If Item is defective, Advise customer ...

• No need to return defective items

• To ship us back the item

• It's not our problem

• That reading is fundamental

What T code is used to look up an order status for a STO?

• ME23N

• ZRE

• ZFOR

• VA03

If a customer calls about a damaged item, we can advise them to scrap the damaged item after completing the transaction ?

• True

• False

Can you add to an existing order and what standwork has the answer?

• Yes and the returns post order support guide

• Help Phone!!

• No and the Maintaining an order/quote guide

• Yes and credit/debit guide

There is no need for SOE during 3/5 Prompt calls only use SAP

• True

• False

RPG notes are found in SOE

• True

• False