Unit 4: Interoffice Communication Review

1. ___________ is the communication between staff members in the offices of a company or organization.

• Domestic Communication
• Interoffice Communication
• Designated Communication
• Direct Communication

2. True or False: Interoffice Communication is also known as Internal Communication:

• True
• False

3. Which of the following are the steps in assigning work? (Only 3 of the 4 are correct select all that apply.

• Identify key opportunities for delegation
• Establish a clear set of objectives for each task
• Construct a timeline
• Do not provide feedback to co-workers.

4. If I am a manager and have work that I want to assign to someone else, what should I do?

• Delegate work

• Comprehend work

• Breakdown work

• Organize work

5. It is always important to establish a ______ when working on an assignment or project with co-workers.

• Rule

• Regulation

• Objective
• None of the Above

6. Why is it important to establish authority & respect in the work place?

• It shows that you are the boss
• Co-workers work harder for those whom they respect
• It gives you decision making power
• None of the Above

7. ___________ means to gather further information to reinforce or evaluate a previous action.

• Back-up Check
• Insight Review
• Follow-up Check
• Data Review

8. If you are going to react to a product or an employees performance, it is critical to provide ________ which can be used for a basis of Improvement.

• Help
• Feedback
• Advice
• Tips

9. True or False: Constructive Criticism is only positive.

• True
• False

10. If I want to create a general time frame / schedule for when several work tasks are to be completed, I need to create a ___________.

• Create a Website with Critical information for data usage
• Create a Messaging group for all employees to communicate about work tasks
• Create a Timeline
• Create a Template