Chapter 10 Terminology
Authored by Mr. Kedwell
Business
11th Grade
Used 2+ times
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the characteristic of a service such that production of the service cannot be separated from use of the service?
Perishable
Tangible
Intangible
Inseparable
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the promise that a product has a certain quality or will provide satisfaction?
Guarantee
Option
Warranty
Feature
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the highest level of excellence in products?
Quality
Premium Quality
Moderate Quality
Value Quality
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the middle range of quality in products?
Moderate Quality
Premium Quality
Value Quality
Quality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the characteristic of something that exists but is not physical and cannot be touched?
Perishable
Inseparable
Tangible
Intangible
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the written document stating the quality of a product and promising to correct specific problems that may occur?
Warranty
Option
Feature
Guarantee
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the level of excellence in something?
Feature
Option
Guarantee
Quality
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