SGS Business 2.3.6 The Sales Process

SGS Business 2.3.6 The Sales Process

9th - 11th Grade

15 Qs

quiz-placeholder

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SGS Business 2.3.6 The Sales Process

SGS Business 2.3.6 The Sales Process

Assessment

Quiz

Business

9th - 11th Grade

Medium

Created by

Richard Beels

Used 32+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the amount customers pay for the product
Price
Value
Retail
Cost

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What really determines the value that customers place on entertainment and sports?
Whatever owners and producers decide to charge for the product.
The customer’s perception of the product’s quality and/or value.
Whatever ticket brokers decide to charge for that particular event.
The players or performers will determine the price customers pay. 

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the sales process is demonstrated when an employee provides a customer with detailed information about the product?

Customer engagement

Product knowledge

Response to customer feedback

Post-sales service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the sales process would providing wide aisles and exciting visual displays be an example?

Customer engagement

Speed of service

Post-sales service

Product knowledge

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which customer need is met when a large supermarket offers shoppers a range of payment options from which to choose?

Friendliness

Politeness

Convenience

Product information

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which best describes the process of making a customer connect with the business and its products/services?

Post-sales service

Customer engagement

Product knowledge

Providing customers with the opportunity to give feedback to a firm

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?

Product knowledge

Speed and efficiency of service

Customer engagement

Post-sales service

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