topic 1

  What specific industry is as diverse in the culinary delights that grace its establishment’s table?

•     Tourism

• Hospitality

• Tourism and Hospitality Industry

   It is a customer-oriented mindset in the guiding principle of the industry combined with management that stands for leadership and responsibility.

• Hospitality

• Hospitality Management

• Hospital and Tourism Management

The answer to no. 2 covers all the given industry except _______.

• Patient survey

• Food and beverage

• Travel and accommodation

   A skill that works best with all members.

• Communication

• Teamwork

• Organization

   What skill will help you navigate where you want your career to go?

• Attention to detail

• Industry knowledge

• Communication

What skill is the foundation that underlies all the other soft skills such as communication, teamwork, and listening?

• Conflict management

• Emotional intelligence

• Communication

What ability regulate your own emotions and manage your stress levels under pressure?

• Organization

•   Resilience

• Attention to details

Answer explanation

   What does it mean to have an exceptional customer service?

• offering additional help or services

• being genuinely warm and pathetic

• lessening improvements in customer experience

  Being able to think ahead, delegate and priorities tasks and manage under limited time effectively is called ______.

• Management

• Organization and time management

• Adaptability

   What skill involves finding a solution to a situation before it worsens?

• Problem-solving and initiative

• Adaptability

• Quick Thinking