November Quiz Test

All phone calls should be answered within "___".

• 5 rings or 15 seconds

• 10 rings or 3 seconds

• 3 rings or 3 seconds

• 3 rings or 10 seconds

Guest names should be mentioned atleast "__" within a phone call

• 1

• 2

• 3

• 4

Phone calls should never be transfered without introduction to:

• Managers, Directors, Head of Departments

• Service Hub

• Concierge

• Reception

Match the following

• LCO after 6:00pm

• SCE,SCET,SCEV

• 75aed per hour

• Full day rate

• 150aed per hour

• STG,PSU,PSUV

• 250aed per hour

• Signature Suites

Hotel pool temperature: _____

• 30 degrees Celsius

• 30 degrees Farenheit

• 300 degrees Celsius

• 100 degrees Celsius

Organize these options into the right categories

Groups:

(a) Smoking Rooms

,

(b) Handicap Rooms

• 1802

• 2602

• 2902

• 2002

• 2812

• 2701

• 1902

• 2905

This means a guest is physically staying with us, however, does not want anyone to know about his/her stay.

What is the hotel phone number

What is the hotel email address?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]