Hotel Bellboy Procedures Quiz

What is the first task of the bellboy upon entering the lobby?

• Assisting guests to their rooms

• Waiting for guests to register

• Receiving the guest's room key

• Directing guests to the elevator

What should the bellboy do while waiting for guests to register?

• Assist elderly guests to their rooms

• Provide extra assistance to pregnant women

• Offer seating to guests waiting in the lobby

• Collect luggage tags from the guests

What is the purpose of the bellboy errand card?

• To store the guest's personal information

• To provide access to the hotel's facilities

• To track the bellboy's daily tasks

• To record information about the guest's room

What is the role of the bellboy in the elevator?

• Entering the elevator before the guests

• Asking for the guest's room number

• Allowing guests to exit the elevator first

• Directing guests to their rooms

What should the bellboy do upon entering the guest's room?

• Turn on the TV and radio

• Explain the room's facilities to the guest

• Leave the guest's luggage in the hallway

• Keep the guest's room key

What is the main responsibility of the bellboy regarding the guest's luggage?

• To keep the luggage in the lobby

• To ensure the luggage is secure

• To move the luggage to another room

• To sell the luggage to the guest

What should the bellboy do if they observe a suspicious individual in the hotel?

• Offer assistance to the individual

• Engage in a conversation with the individual

• Report the individual to the hotel management

• Ignore the individual and continue with their tasks

What is the purpose of the bellboy control sheet?

• To provide access to the hotel's facilities

• To track the bellboy's daily tasks

• To store the guest's room key

• To record the guest's personal information

What should the bellboy do if the room key does not match the guest's room number?

• Leave the key at the front desk

• Use the incorrect key to enter the room

• Inform the guest about the incorrect key

• Keep the incorrect key for future use

What is the bellboy's responsibility regarding the hotel's security?

• To keep the guest's room key

• To provide information about suspicious individuals

• To assist guests with room facilities

• To monitor guests without luggage