Healthgrades Disposition Quiz

What disposition would you enter if you were able to connect with a receptionist and verify/confirm all information on their checklist?

• Info Verified

• Callback

• Opt out

What disposition would you enter if the office states that they don't have time right now?

• Info verified

• Callback

• Opt out

What disposition would you enter if the office states you should not call them back?

• Info verified

• Callback

• DNC

What disposition would you enter if the call recording does NOT indicate that the provider is at the phone number called?

• Info verified

• Voicemail

• Callback

• Opt out

What disposition would you enter if the receptionist declines to update/verify information over the phone, email, or fax

• Info verified

• Callback

• Voicemail

• Opt out

You do not need to separate the doctor's spoken languages you enter in the system with a comma

• True

• False

We should always update the preferred name of a doctor in the system if we are given one.

• True

• False

If an office states that the doctor we are calling about is deceased what is the disposition we would enter?

• Opt out

• Info verified

• Callback

• Info updated

If a voicemail verifies the healthcare office name and the system does not match the address we have in the system we should update the address

• True

• False