Healthgrades Disposition Quiz
Authored by Eleesha Russell
Professional Development
Professional Development
Used 1+ times
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition would you enter if you were able to connect with a receptionist and verify/confirm all information on their checklist?
Info Verified
Callback
Opt out
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition would you enter if the office states that they don't have time right now?
Info verified
Callback
Opt out
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition would you enter if the office states you should not call them back?
Info verified
Callback
DNC
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition would you enter if the call recording does NOT indicate that the provider is at the phone number called?
Info verified
Voicemail
Callback
Opt out
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition would you enter if the receptionist declines to update/verify information over the phone, email, or fax
Info verified
Callback
Voicemail
Opt out
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You do not need to separate the doctor's spoken languages you enter in the system with a comma
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We should always update the preferred name of a doctor in the system if we are given one.
True
False
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