MGT103 CHAP 6

1) Which of the following is an advantage of job specialization?
A) It decreases transfer time between tasks.
B) It increases the level of employee satisfaction.
C) It eliminates monotony and boredom.
D) It provides stimulation and challenges to employees.
E) It significantly reduces employee turnover rates.

• A
• B

• C

• D

• E

2) Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to perform in order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears the tables on the day after that. Jimmy is using the _____ approach at his ice cream parlor.
A) job enrichment
B) job enlargement
C) job rotation
D) job deskilling
E) job specialization

• A
• B

• C

• D

• E

1) _____ involves systematically moving employees from one job to another.
A) Job enlargement
B) Job rotation
C) Job deskilling
D) Job specialization
E) Job enrichment

• A
• B

• C

• D

• E

Which of the following would require continually adding new tasks and challenges as part of the job design?
A) Job enlargement
B) Job specialization
C) Job rotation
D) Job enrichment
E) Job deskilling

• A
• B

• C

• D

• E

_____ was developed to increase the total number of tasks workers perform. As a result, all workers perform a wide variety of tasks, which presumably reduces the level of job dissatisfaction.
A) Job enlargement
B) Job rotation
C) Job enrichment
D) Job specialization
E) Job deskilling

• A
• B

• C

• D

• E

___ attempts to increase both the number of tasks a worker does and the control the worker has over the job.
A) Job deskilling
B) Job enrichment
C) Job specialization
D) Job rotation
E) Job entropy

• A
• B

• C

• D

• E

Job enrichment:
A) does not increase the number of tasks that workers perform.
B) requires the organization to be highly centralized.
C) requires delegation of authority.
D) requires workers to perform a single task.
E) involves workers moving from job to job in a predetermined manner.

• A
• B

• C

• D

• E

According to the job characteristics approach, task identity is _____.
A) the number of things a person does in a job
B) the extent to which a worker does a complete portion of the total job
C) the extent to which a worker knows how well the job is being performed
D) the perceived importance of the task
E) the degree of control a worker has over how the work is performed

• A
• B

• C

• D

• E

In the context of the job characteristics approach, skill variety refers to:
A) the extent to which a worker knows how well the job is being performed.
B) the degree of control a worker has over how the work is performed.
C) the perceived importance of a task.
D) the extent to which a worker does a complete or identifiable portion of the total job.
E) the number of things a person does in a job.

• A
• B

• C

• D

• E

In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job is being performed.
A) feedback
B) task identity
C) task significance
D) autonomy
E) skill variety

• A
• B

• C

• D

• E